Reference

What You Agree To When You Use loeliger

Our legal terms set out your rights, our obligations, and the rules that govern every account on loeliger — from how we handle your data to how disputes get resolved.

State-dependent accessAccount terms apply at registrationUS-only payment methods: PayPal, Venmo, Play+Data handled under our Privacy PolicyContact us to request changes
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loeliger What You Agree To When You Use loeliger
HOW WE HANDLE IT

Data, Cookies, Security, and Your Account Rights

We take a plain-language approach to the practices behind your account. Our security setup, data retention rules, and cookie behavior are described here so you know exactly what we collect and why — no buried fine print.

Data Handling

We collect only what we need to operate your account — name, email, payment details for PayPal, Venmo or Play+, and state location to verify eligibility under local law.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can adjust cookie preferences from the consent banner on your first visit.

Account Security

Your account is protected by password authentication and identity verification before any withdrawal is released. If unusual access is detected, we lock the account and notify you by email.

Data Retention and Requests

We retain account records as required by state regulations. To request a copy of your data or ask us to delete what we hold, email us from your registered address.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Have a question about your rights under our terms, a data access request, or a dispute you need escalated? Each contact path below goes to a team member who handles policy and account-level concerns — not a general help queue. Pick the channel that works for your situation and we will respond with a direct answer, not a template reply.

Team online

Live Chat

Connect directly from your account dashboard. Available during posted support hours for account disputes, policy questions, and identity verification follow-up.

Email Support

Send detailed policy or data-request questions to our support address. We acknowledge within one business day and resolve most issues within three business days.

Account Settings

Some requests — such as updating personal information or reviewing your data on file — can be started directly inside your account settings without contacting support.

Answers to Common Policy Questions

The questions below come up most often when you are looking at our terms for the first time or trying to understand your rights around data, account access, and dispute resolution. If your question is not covered here, live chat connects you to a team member who handles policy directly.

Access depends on state law. We accept accounts only in states where online gaming is lawfully permitted. Check the eligibility notice at registration — it reflects current state-by-state availability and updates when regulations change.

We collect your name, email, date of birth, state location, and payment details linked to PayPal, Venmo, or Play+. We do not sell your data to third parties and retain it only as long as required by applicable state regulations.

Email us from the address registered to your account and ask for a data access request. We will confirm receipt within one business day and provide your data within the timeframe required by applicable law.

You may request deletion of your data by contacting us via email. Where state regulations require us to retain certain records — such as transaction history — we will explain what we must keep and for how long.

Accounts opened outside eligible states violate our terms. We may suspend or close those accounts and return any deposited funds — including balances held via Play+ — to the original payment method after identity verification.

Start with live chat or email so we can resolve the issue directly. If we cannot reach agreement, our terms describe the escalation path, which includes written notice before any formal dispute process begins.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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